Shipping + Handling Policy
At Kangarooly, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Kangarooly partners with major international shipping companies like SF Express, DHL, UPS, FedEx and EMS who work with local couriers - allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
Please note that we require between 3-5 working days on average to fulfill your order before dispatching it and some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues. Rest-assured we are doing everything in our power to get your order to you as quickly as possible.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations and shipping. Orders are sent out for delivery as soon as the stock availability is confirmed.
We cannot modify orders once they are placed. We will only ship to the address provided at checkout. Orders with incorrect billing information or requiring additional verification will be delayed and/or cancelled.
Once your order is shipped, depending on your country or region, estimated delivery time is between 7 to 21 business days. Specific delivery dates are not provided nor guaranteed. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We offer the following delivery estimates, by country, for your reference:
- United States: 7-14 business days
- Canada: 7-15+ business days
- United Kingdom: 7-21 business days
- Australia: 5-14 business days
- Europe: 7-21+ days (varies widely by importing country)
If you do not receive your package based on the above estimates. Please kindly submit a ticket to our Support Team at email@example.com.
*Note: The days listed above are only estimates in business/working days and do not account for postal or customs delays, labor disputes, protests, weather concerns, or holidays.
For pre-Ordered or back-Ordered Items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Duties, Taxes, and Other Fees:
When ordering from Kangarooly, you're responsible for assuring the product can be lawfully imported to the destination. International shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Kangarooly has no control over these charges, nor can Kangarooly predict what they may be.
Customs policies vary widely; you should contact your local customs office for more information.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address. We do our best to speed up processing and shipping time so if the order has already been processed through our shipping department we cannot retrieve it for an address change.
Kangarooly is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it and/or file a claim with your respective shipping courier. If you have any further questions on how to do this please reach out to our customer support team at email@example.com.
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at firstname.lastname@example.org to let us know how we are doing. We take your feedback very seriously and are always striving to improve.